Sarajevo

A research lab in Sarajevo.

The first and only private research lab in Bosnia and Herzegovina. We build our own software, and it helps fund the research.

Products

Canto, Tonic, and Orlo.

Together, they turn what you say and what you know into answers you can trust.

Canto — every recording, titled and dated
Canto — recording a note with live notes
TES-001
tessa Canto

Every conversation, recorded and remembered.

Canto records on your phone, transcribes and titles each note on its own, and lets you ask questions across everything you have said.

  • Records and transcribes
  • Titles and files itself
  • Ask across your notes
  • Spot patterns across months of meetings
Learn more
tessa TonicLive
Avg. quality
8.70.6
Resolution
91%3%
CSAT
4.60.2
Handle time
4:120:38
Live call · scored
Rubric: Inbound support
8.7
Dobar dan, Tessa podrška — kako vam mogu pomoći?
Greeting
Imam problem s posljednjim računom.
Razumijem, odmah ću to provjeriti za vas.
Empathy
Možete li potvrditi broj računa?
Missed recap
Quality by week
Team average
6 wks agoThis week
TES-002
tessa Tonic

Every call, scored and coached.

Tonic scores every conversation against the quality criteria you set, tracks the numbers that matter, and tells each agent what to work on next.

  • Real-time scoring
  • Your own criteria
  • Clear next steps
Learn more
tessa OrloSynced 2 min ago
How do refunds work for annual plans?Ask
AnswerGrounded

Annual plans can be refunded pro-rata within 30 days of renewal.1 After that window, the remaining balance converts to account credit for the next cycle. Refunds return to the original payment method within 5–7 business days.2

Billing policy · v42 min agoRefunds FAQ
TES-003
tessa Orlo

Provably the best knowledgebase in the world.

Orlo answers from only your own documents, every answer cites its source, and it tops the retrieval-accuracy benchmarks we run against it. Change a document and the answer changes with it.

  • Under 10 seconds
  • Stays in sync with your docs
  • Every answer cites a source
Learn more
The lab

We just build things.

Language and voice came first, because the languages spoken here are overlooked and we were sure there was room to do better. Knowledgebase systems came second, because it is what we are best at. Some of it becomes products. Some of it stays research. Both are the point.

How we choose what we build
Zdravo.Здраво.Hello.こんにちは。مرحبا.Olá.

Why Tessa exists

Bosnia raises excellent engineers and then buys their work back from abroad. We are building a place where the work stays.
About Tessa Labs

The first and only private research lab in Bosnia.

We started Tessa because Bosnia keeps producing good engineers and then watching them build for everyone else. That is an enormous amount of wasted potential, and we would rather put it to work here. So we build our own products in Sarajevo and use them to keep the research going.

01

Funded by its products

Canto, Tonic, and Orlo pay a good part of the bills, which lets us choose research problems we actually care about.

02

Language and voice

Our first field. The languages spoken here are overlooked, and we saw room to do better. Canto and Tonic came of it.

03

Knowledgebase systems

Our second field, chosen for expertise. Orlo is the proof.

Contact

Let's talk.

Tell us what you are working on. We read everything that comes in.

Prefer email?

hello@tessa.ba